Returns & Refunds Policy

Fabric and Trimmings Returns and Refunds

Fabric and trimmings sold by the metre are cut to the customer's specified quantity and are therefore considered cut-to-length/custom-made goods. We are unable to accept returns of fabric or trimmings simply because you have changed your mind.

This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.

Please inspect your fabric or trimming carefully upon receipt and before cutting, altering, washing or using the material. Once fabric or trimming has been cut, altered or used, we may be unable to accept a claim unless the issue relates to a fault that was present when supplied.

If you believe your fabric or trimming is faulty or has been damaged in transit, please contact us at info@purefabrics.co.uk within 7 days of receiving your order, providing details and photographs of the issue where possible. Please do not return the item until we have contacted you and confirmed that a return is required.

If a return is authorised, the item must be returned in the condition in which it was received. Upon receipt and inspection, we will notify you whether your return or refund has been approved.

Where a refund is approved, it will be processed using the original payment method. Please allow up to 10 business days for the refund to be processed, although your bank or card provider may take additional time to make the funds available.

Return Shipping

We do not provide return shipping labels.

Where a return is authorised, the customer is responsible for arranging and paying the cost of returning the goods to us, unless the item was supplied incorrectly or is confirmed to be faulty and we have agreed otherwise in advance.

For international returns, the customer is responsible for all return shipping costs and any applicable customs, duties, taxes or other charges associated with returning the goods to the UK.

We strongly recommend using a tracked and insured service when returning goods, as we cannot be responsible for items lost or damaged while being returned to us.

Items sent back to us without first contacting us and receiving approval for the return may not be accepted.

Sample Refund

When you purchase fabric or trimming by the metre, we will refund the cost of the corresponding sample.

The refund applies only to the sample of the exact fabric or trimming that you subsequently purchase by the metre.

Samples of products that are not subsequently purchased by the metre are not eligible for a refund.

Sample refunds are processed upon request. Please contact info@purefabrics.co.uk after placing your metreage order.

Accessories and Ready-Made Items Returns and Refunds

We offer a 14-day return period for eligible accessories and ready-made items. This means you have 14 days after receiving your item to contact us if you wish to return it.

To be eligible for a return, the item must be:

• In the same condition in which you received it
• Unworn and unused
• With all original tags attached
• In its original packaging
• Accompanied by proof of purchase

To request a return, please contact us at info@purefabrics.co.uk before sending anything back.

We do not provide return shipping labels. Return postage is the responsibility of the customer.

Once your return has been approved, we will provide instructions on how and where to return your item. Items returned without prior approval may not be accepted.

For international returns, the customer is responsible for the cost of returning the goods to the UK, together with any applicable customs, duties, taxes or other charges associated with the return.

We will notify you once we have received and inspected your return. If the return is approved, your refund will be processed to the original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

Damages, Faulty Items and Incorrect Orders

Please inspect your order as soon as you receive it and contact us promptly if an item is defective, damaged, incorrectly supplied or does not match your order.

Please provide photographs and details of the issue where possible so that we can assess the problem and advise you on the appropriate next steps.

Please do not cut, alter, wash or otherwise use fabric or trimmings if you believe there is a fault.

Where an item is confirmed to be faulty or has been supplied incorrectly, we will arrange an appropriate remedy in accordance with your statutory rights.

Custom-made, personalised and cut-to-length products, including fabric and trimmings sold by the metre, cannot be returned simply because you have changed your mind.

Exchanges

For eligible accessories and ready-made items, we do not offer direct exchanges.

The quickest way to obtain an alternative item is to return the original item in accordance with our returns policy and, once the return has been approved, place a new order for the item you require.

Fabric and trimmings cut to the customer's specified length cannot be exchanged simply because you have changed your mind.

International Orders

Customers ordering from outside the United Kingdom are responsible for ensuring that the products ordered are suitable for their requirements.

We strongly recommend ordering samples before placing larger orders, particularly for customers outside the UK, so that you can check the colour, texture, pattern and suitability of the fabric or trimming before purchasing by the metre.

Customers outside the UK are responsible for any applicable import duties, taxes, customs charges and other charges imposed by their destination country.

Where an international return is authorised, the customer is responsible for arranging and paying the cost of returning the goods to the UK, together with any applicable customs, duties, taxes or other charges associated with the return.

European Union Orders

For eligible accessories and ready-made items sold to consumers in the European Union, statutory consumer cancellation and withdrawal rights may apply.

These rights do not generally apply to goods that are made to order or clearly personalised, including cut-to-length fabric and trimmings.

Where a statutory right of withdrawal applies, the customer is responsible for the direct cost of returning the goods where they have been informed of this responsibility before purchase.

Nothing in this policy is intended to limit or exclude any statutory rights that apply to you.